Privacy policy

The security of personal data has become one of the top priorities for organisations, and in Acciona Inmobiliaria, S.L.U., guaranteeing the inviolability of this information has to take top priority. In this regard, we want to be transparent and ensure that this Privacy Policy is at the disposal of all those who interact with us.

This policy applies to Acciona Inmobiliaria, S.L.U. and all the companies in its Group, whose composition can be checked at any time at (referred to collectively as “ACCIONA Inmobiliaria”). Any references in this Privacy Policy to “ACCIONAInmobiliaria “, “us”, “we” and “our” concern the entity responsible for processing your personal information that, generally speaking, will be that which gathers and processes it.

ACCIONA Inmobiliaria undertakes to process the personal data in accordance with Regulation (EU) 2016/679, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and other legislation in force on Data Protection.

This Privacy Policy applies to all Users, understood to mean those who visit the website and any other person who suppliers their personal data for use via the different channels (“User” or “Users”). In this context, Channels refers to the different means or services that we place at your disposal so that you can interact with us, whether or not they involve registration, such as webs, applications, platforms, mailboxes, addresses or User information or assistance telephone numbers, social media profiles, forms, events, etc.

Some of our on-line Channels may contain links to other third-party websites and applications not related to ACCIONA Inmobiliaria. This Privacy Policy does not apply to the same. Please also revise the Privacy Policies of such third parties with a view to familiarising yourself with their practices. They may also contain third-party cookies that are not owned or controlled by ACCIONA Inmobiliaria. In this case, you can choose your third-party cookies configuration using our Cookies Configuration Tool, situated at the bottom of the website, where you will be able to manage your preferences and which you can access by clicking on “Cookies”.

ACCIONA Inmobiliaria adopts the technical and organisational measures necessary to guarantee the security of personal data and avoid any alteration, loss, unauthorised processing or access, according to the state of the art, the nature of the data and the risks to which it is exposed. You can also verify the presence of the SSL certificate by checking the Page properties in your browser. A connection will be secure when the address bar of the browser displays “https://” instead of “http://” and the padlock symbol appears. You can consult further characteristics of the SSL certificate in the Legal Noticesection.


Whenever personal data is gathered and processed, we will inform the User of the ACCIONA Inmobiliaria company responsible for processing and will supply them with the corresponding identification details.

With regard to this Privacy Policy and this website, we inform you that the data controller is:

    • Company name: Acciona Inmobiliaria, S.L.U.

    • Tax ID no.: B84364579.

    • Address: Avenida de Europa, número 18, Parque Empresarial de la Moraleja, 28108 Alcobendas (Madrid).

    • Telephone: +34 91 663 29 50


    • The user will be able to contact the Data Protection Department to clear up any queries he/she may have regarding the processing of personal data at the postal address provided above or at the following email


For the purposes of this Privacy Policy, “personal data” refers to the data which identifies a person or can be used to identify them.

ACCIONA Inmobiliaria informs its Users that personal data, obtained via the Channels it owns or holds, will only be gathered for processing when appropriate, pertinent and not excessive in relation to the specified, explicit and legitimate ambit and purposes for which it was obtained.

When, via our Channels, personal data is gathered for specific purposes, the User will be informed clearly and unequivocally in advance of i) the controller and its contact details, iii) the purposes of the specific processing and the legitimacy for it, iv) the recipients or categories of recipient, if applicable, as well as the existence of international transfers, if any, v) the storage criteria or terms, and vi) their rights as an interested party.

The User is also the only person responsible for the information supplied and for the veracity and lawfulness of the same.


ACCIONA Inmobiliaria processes the personal data of the Users, gathered via any of our Channels, with the following purposes and legitimate grounds:

• Manage the relationship established with us

    • In those services we provide via APPs or web platforms, we process the data supplied by Users with the purpose of managing access credentials, providing assistance, responding to enquiries and administering our products and services.

    • We also process the data for the purpose of catering for requests for services and information from our Users received via any of our Channels, as well as for processing any suggestions, claims or complaints.

    • We also process data when a User subscribes to any of our alerts Channels, Newsletters, products and/or services news bulletins or requests the sending of commercial communications.

    • We process your data to manage appointments for visits to real estate assets, prior documentation actions for reservation of the real estate asset, signing deposits and activities derived from the preparation of the sale and purchase. All in all, everything related to the management of the final acquisition of the real estate asset(s).

    • We also process the data to manage the Private Customer Area that the Customers Service and After Sales Department place at the disposal of customers. This service includes the After Sales function, among others, which makes it possible to register issues and where the process can be monitored.

Processes related to the service provided, such as management of payments made and received, non-payments, invoicing, accounting and tax procedures, financing, guarantees, collateral and taxes derived from the sale and purchase.

In these cases, the legal basis for the processing is the consent given by the User, as well as the performance of the agreement and/or the legal relations established with ACCIONA Inmobiliaria.

• Advertising activities and commercial communication

We may, via any means of communication, send commercial communication, offers, gifts, sales, information on participation in draws, participation in competitions, events, fairs, virtual tours of houses, etc.

Sending advertising information on products and services via any means of communication, marketed by other companies in the ACCIONA Inmobiliaria Group.

In these cases, the legal basis for processing is the consent provided by the User in receiving products and services similar to those acquired.

 • Manage contact details in the context of contractual or commercial relations

We process contact details of potential clients; legal representatives of legal persons and bodies, whether public or private; analysts and investors; or other parties intervening, who supply their data, with a view to sending them information of interest, managing the commercial relationship between us, managing invitations or notices regarding events organised or sponsored by ACCIONA Inmobiliaria or in which it participates.

The legitimacy is maintaining the contractual and/or commercial relationship between us, or where there is none, the consent stated by the User in providing contract details.

 • Compliance with the legal obligations that affect us

Whether these legal obligations are of a commercial, tax, accounting or administrative nature; the legal basis entitling us to process data is compliance with legal obligations.

 • Fraud management

In some of the services we provide, it is necessary to verify identity in order to offer protection, detect and prevent fraud or other unlawful activities, unauthorised transactions, claims and other kinds of responsibilities, as well as to manage the quality and risks associated with the business; and investigating where necessary, any unlawful activities and potential breaches of our policies and/or the conditions of our services.

The legal basis is compliance with the applicable legal obligations in each case. Among others and by way of example, Act 10/2010 of 28 April on the Prevention of Money Laundering and Terrorist Financing.

• Statistics and satisfaction surveys

We can process User data for satisfaction surveys regarding our services and experience in the process for the purchase of your property may be processed, as well as the cookies gathered from browsing websites.

The legitimacy in this case is the consent given by the User.

• Security and surveillance of premises

Our premises have cameras and video-surveillance systems in order to ensure the security of assets and persons.

The legitimacy for processing is the legitimate interest of ACCIONA Inmobiliaria in guaranteeing security in its premises.  

 • Managing visits and third parties

With a view to monitoring access to sites and premises by visitors, collaborators or other third parties, it is possible that identification details will be gathered at some premises.

The legitimacy in this case is the consent given as well as ACCIONA Inmobiliaria’s legitimate interest in guaranteeing the security of assets and persons in its premises.

 • Information on third parties

When the User provides data in relation to third persons, whether voluntarily or because we request it in order to comply with a legal obligation, the User consents to the processing and declares that the data is accurate. Likewise, the User declares that it has specifically informed third persons of the content of this policy and/or any other applied, and of the corresponding rights with regarding to Personal Data Protection. The above notwithstanding, ACCIONA Inmobiliaria will use its best endeavours to act properly in relation to processing of such third parties.

• Public information

ACCIONA Inmobiliaria may process that information to which it has access as information that is lawfully available to the public and, in particular, any public information available in official registries. In any event, this processing will only take place if there is a legitimate basis as set out in the applicable legislation and, whenever it is possible or a contractual relationship exists, will be informed.


In general terms, the data will be stored (i) for the time necessary for the purpose for which it was gathered, (ii) for the applicable expiry terms, in case liabilities derived from the processing arise.

In particular:

    • Data gathered to process requests or enquiries will be stored for the time necessary to respond to the same.

    • Data gathered based on your consent will be stored unless it is withdrawn.

    • In all other cases, the User will be informed of the storage terms applicable to the specific processing.


At ACCIONA Inmobiliaria, we undertake not to assign or disclose the personal data of our Users except where described in this Privacy Policy or, if applicable, at the time the data is gathered.

The following data disclosures are envisaged, where necessary:

    • The Tax Authorities and other Administrations and state, regional and local public entities for the purposes of complying with all legal provisions contained in legislation and in order to make the corresponding tax declarations (taxes and levies), obtaining licences and administrative authorisations, notifications of cadastral ownership of real estate assets, addresses of owners, also managing obligations related to Real Estate Tax and the Tax on the Increase in Value of Urban Land.

    • Other Bodies with authority in the area of communications and the provision of information services or Bodies with authority in the area of consumer affairs in order to address any user complaints.

    • Where applicable, Official Bodies in compliance with obliged Entities by virtue of the Money Laundering and Terrorist Financing Prevention Act (Ley 10/2010, de 28 de abril, de prevención del blanqueo de capitales y de la financiación del terrorismo).

    • Banks and credit institutions for the financial management of sale and purchase operations, including financing, mortgage subrogations, collateral and guarantees.

    • Insurance brokers and companies by virtue of the Building Ordinance Act (Ley 38/1999, de 5 de noviembre, de Ordenación de la Edificación) and for the purpose of allowing the management of the activities necessary for taking out insurance policies for the down-payments made for the acquisition of a real estate asset.

    • To property Administrators who manage or initially intend to manage the owners’ associations created or to be created in relation to the corresponding housing development.

    • We may exchange personal information with service providers which are ACCIONA Inmobiliaria companies or third parties, hired to provide services on our behalf. In these cases, where necessary, the corresponding processing agreements will be signed in accordance with the regulations on data protection. For example, entities that intervene in the construction of real estate assets and in the processes for reviewing the suitability of the same, for the purpose of managing the execution of works, before or after the handover of the real estate asset to the acquirer, which require or entail the intervention of the latter for the purposes of the execution of the same.

    • Likewise, your data may be disclosed to other Entities that form part of the ACCIONA Inmobiliaria Group, including those located in third countries, for the purpose of catering to your requests and sending you via any means, including electronic means, commercial information and any other action described in the purposes already described. The consent for such communication will have been obtained in advance, in the different forms and questionnaires on the website and in those documents that have regulated the relations between users, customers and suppliers with which the Controller has any kind of link, by means of the corresponding boxes for ticking and the different forms of requesting explicit consent.

    • In the event payments are not made, the data on non-payment of bills may be disclosed to files on the compliance or otherwise with monetary obligations.

    • We reserve the right to transfer to a third party any information we have on the Users in the event of a transfer or actual or potential sale of all or part of our business or assets (including mergers, acquisitions, joint ventures, re-structuring, assignment, winding-up or liquidation) or any other structural or corporate operation. In such cases, such third parties will be required to guarantee levels of protection that are comparable to those that ACCIONA Inmobiliaria provides in relation to the information that is to be shared.

    • Aside from these cases, we will only be able to disclose your personal information (1) to courts or tribunals or administrations in the exercise of their jurisdictions and administrative powers, in the event you allow us to or if required by law or a legal process (such as a court order or summons); (2) to the police authorities or other public officials in order to comply with a legal, legitimate request; (3) when we consider it necessary to avoid physical harm or financial loss; (4) in order to establish, exercise or defend our legal rights; (5) in relation to the investigation of a suspected or proven case of fraud or unlawful activity; or (6) with the consent of the User.

Likewise, ACCIONA Inmobiliaria informs you that, in order to perform the functions mentioned, it collaborates with service providers, third parties or Group companies may be located outside of the European Economic Area in territories that do not offer a level of data protection that is comparable to that of the European Union. In such cases, we transfer User data with appropriate safeguards and always ensuring the security of the same such as the formalisation of Standard Contractual Clauses of the kind approved by the Commission, the content of which can be consulted via the following link:


At ACCIONA Inmobiliaria we use social media such as LinkedIn, Twitter, Facebook, Google+, Instagram or YouTube, to share our content. We act as data controller for the data we publish online, processing it always in accordance with the conditions established for each of the social media outlets.

Interaction with Users due to the use of such profiles or tools may imply an international data transfer, of an analytical and technical nature, in relation to the Website and the social media profiles, with the data supplied by Users via such profiles being processed on the servers of the social media companies.


ACCIONA Inmobiliaria does not deliberately gather personal data of minors, without the authorisation of their parents, representatives or legal guardians. None of the Channels offered to Users by ACCIONA Inmobiliaria are designed for or directed at minors.

If parents, representatives or legal guardians consider that their underage children have supplied personal information without their consent, we ask that they contact us at the following email


Generally speaking, ACCIONA Inmobiliaria does not use the personal data of Users for direct marketing purposes, unless consent is obtained in advance.

Users can, at any time, opt out of any direct marketing campaigns and oppose the future transfer of their personal data for such purposes, sending us an email to the address of the Data Controller using the corresponding “unsubscribe” option, included in the emails.


At ACCIONA Inmobiliaria we do not carry out automated decision-making, including the preparation of profiles.


At any acts, training sessions, meetings, initiatives, etc. (“Events”), organised or promoted by ACCIONA Inmobiliaria, in its premises or elsewhere, we may ask the User to supply personal data in order to duly manage such Events and attendance at the same. This data may, among other things, be related to managing access, accreditation, transport and travel, accommodation, catering, delivery of related documentation, etc. This processing will be based on consent and, in certain cases, on fulfilment of a contractual relationship or legal obligation.

This data may have to be disclosed to some of the service providers or collaborator or sponsor entities, participating or intervening in the Event. As a general rule, we will only store this information for the time strictly necessary to hold the Event and, if appliable, to comply with any applicable expiry deadlines.

    Image: In addition to the processing derived from the security and surveillance of our premises, as a result of User participation in Events, their image and, on occasion, their voice may be recorded and processed by ACCIONA Inmobiliaria in the form of photographs and/or video recordings. Whenever the Events involve this processing, we will inform the User expressly. This processing may be for internal, external and/or Event promotion purposes, meaning that the material may be used for reproduction, distribution, transformation, public communication, recording and placing at disposal in any format or medium (including, but not limited to, exploitation via analogue or digital media and via the Internet, such as websites or intranets belonging to ACCIONA Group entities) without such activities granting a right to remuneration, consideration or any other financial benefit for the User.

This processing is based on consent, whether individually and expressly granted, where possible, by the User, or due to attendance at Events in relation to which the User was informed of image processing in advance. The authorisation of the User will be worldwide in scope, transferrable (within ACCIONA Inmobiliaria and externally) and for the duration of the intellectual property rights. The User may revoke consent at any time, via the appropriate Channels.

The intellectual and industrial property rights of materials generated in the context of Events and activities correspond exclusively to ACCIONA Inmobiliaria.


The User can exercise his/her rights of access, correction, erasure, data portability, and/or the limitation of or opposition to processing, before the corresponding data controller, or by writing to the Personal Data Protection Department at C/ Anabel Segura, 11, Edificio D,  28108 Alcobendas (Madrid), or by sending an email to: If we consider it necessary in order to be able to identify you, we may ask you for a copy of an identity document.

Likewise, you may withdraw consent at any time by writing to the address indicated above, as well as by presenting a complaint to the corresponding Supervisory Authority on data protection and, in particular, to the Spanish Data Protection Agency (

Remark: During exceptional periods such as States of Alarm or Emergency, implying periods of lockdown or other external disturbances such as natural disasters, extreme climate events or wars, the rights not exercised via email and exercised by standard post will involve a longer than usual time of reply, with the times of reply being restored when the recommended lockdown period has ended.


Below is a series of links where you will be able to obtain further information that may be useful in relation to other personal data processing. You can also obtain information on the website in the Legal Notice.

    • Acciona Group

You can obtain further information on personal data processing by Acciona Group entities at

    • Candidates

Via our Employment Channel, any interested party can apply for situations vacant, scholarships and/or specific programmes. You can obtain full information on this processing at:

    • Whistleblowing Channel

We have a reporting channel, called the Whistleblowing Channel, via which, both employees and suppliers or third parties can confidentially inform of any breach of which they are aware. You can obtain full information on this processing at:


Any change to the Privacy Policy and in the information administration practices will be duly reflected and ACCIONA Inmobiliaria will add to, modify or replace this Policy when it considers it necessary.

Last update:  January 18 2021.

Privacy policy

ACCIONA INMOBILIARIA, S.L.U. (hereinafter ACCIONA INMOBILIARIA), pursuant to Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and other Data Protection regulations in force, hereby informs Users of the Web Site hereinafter “the Web Site”) of the Privacy Policy that ACCIONA INMOBILIARIA  shall apply when processing personal data voluntarily provided by Users to access GRUPO ACCIONA INMOBILIARIA´s web pages, apps and any other digital or electronic platform. Furthermore, this Policy shall apply to personal data collected from Users on ACCIONA INMOBILIARIA’s social media based on the relationship therebetween.

ACCIONA INMOBILIARIA informs Users of the Web Site that their personal data shall only be obtained for processing when they are adequate, relevant and not excessive in relation to the scope and the specific, express and legitimate purposes for which they have been obtained. ACCIONA INMOBILIARIA is committed to complying with the Data Protection legislation in force at all times.

Users expressly consent to ACCIONA INMOBILIARIA’s processing the personal data provided by said Users for the purposes stated herein, under the terms of this Privacy Policy.

ACCIONA INMOBILIARIA adopts the technical and organisational measures needed to guarantee the security of the personal data contained therein to prevent same from being altered, lost, or processed or accessed without authorisation, taking due account of the state of technology, the nature of the data and the risks to which they are exposed. They can verify the presence of the SSL Certificate by checking the properties of the Web Site in their browser. To do so they must consult the characteristics of said certificate in the Legal Notice.

Any changes made to the Privacy Policy and to how information is administered shall be reflected in a timely manner, where ACCIONA INMOBILIARIA can add, modify or eliminate said Privacy Policy when deemed necessary.

Users are solely responsible for the veracity and legality of the personal data they provide.


  • Corporate name: ACCIONA INMOBILIARIA, S.L.U.
  • Tax ID No.: B-84364579
  • Address: Avenida de Europa, nº18, Parque Empresarial de la Moraleja, 28108 de Alcobendas-(Madrid).
  • Telephone No.: +34 916632950
  • Email address:

Users may contact the Department of Data Protection with any questions related to the processing of their personal data at the aforementioned postal address C/ Anabel Segura 11, 1ª Planta; CN Albatros; 28108 Alcobendas (Madrid) or at the email address 

What personal data do we collect through the Web Site?

The data provided by Users are collected by means of their visit to the Web Site or as a result of their interactions with us via the following options:

  • In some cases the personal data are obtained indirectly from Users for purely statistical purposes so we can analyse how our Web Site is used through the use of cookies or so we can provide you with added value services, such as a map with our office locations (You can consult our Cookies Policy at the following address:

  • In other cases, the personal data are provided directly by Users via data collection forms for the purposes indicated in each of said forms and when Users consent to subscribe to our Newsletter, contact us through the available channels, follow our social network profiles or interact with us through said profiles by posting comments or opinions or sharing the content published on any of these profiles.


ACCIONA INMOBILIARIA collects and processes Users’ personal data from the aforementioned digital platforms for the following purposes:

  • Web Site User administration and management.
  • Respond to information requests made through the means made available to Users or when calling our Call Center customer service, which is available on the telephone numbers reported on the Website.
  • Manage the Private Customer Area that the Customer Service and After Sales Support  Department makes available to customers through which they can have access to all the documents related to their sale, communicate their demands, queries and needs on the promotion and incidents. This service also has, among others, the After Sale Support function, where the incident is communicate and where they can continue their process.
  • Respond to requests for information through the contact form.
  • In order to properly respond to your requests, ACCIONA INMOBILIARIA may perform automatic assessments, obtain profiles and perform segmentation tasks based on the information available in order to customise treatment according to their characteristics and/or your needs.
  • Interaction with customers through APPS of ACCIONA INMOBILIARIA and interaction in the pages of our profiles in the social networks identified in the Page.
  • Processing of complaints, complaints and suggestions.
  • To send, upon being previously requested, advertising and marketing information about the company, its activities, products, services, offers, special real estate promotions, newsletter, and documentation via various marketing information channels.
  • Cookies: keep registered Users logged in, provide statistics associated with the use of the Web Site, location of our offices and anti-spam systems (captcha).
  • Participate in customer satisfaction survey in their experience in the purchase process and the services received for a correct management of quality processes and analyse how to improve the services we provide to Users. For a correct attention ACCIONA INMOBILIARIA will be able to elaborate statistics and profiles in order to know the preferences of the consumer and be able to improve our services and products.
  • Usage for statistical purposes in order to analyse Users’ behaviour and tendencies and analyse how to improve the services we provide to Users.
  • Satisfaction surveys of the services received for a correct management of the quality processes and their improvement.
  • Detect and investigate fraud and other illegal activities and potential breaches of our Privacy Policies, Legal Notice and/or Terms of Use.

If the data necessary for these purposes are not provided, the requested services may not be provided. Users may oppose the processing of their personal data at any time.


The grounds for the processing of data are as follows:

  • The consent given by Users by providing the data and marking the corresponding boxes indicating they have read and accept such data processing and the completion of the various forms and applications.
  • The compliance with the regulatory obligations, as applicable, including the Spanish Companies Act, approved by Royal Legislative Decree 1/2010 of 2 July, regulations on consumption, the Information Society Services Act and applicable regulations on personal data protection indicated herein.
  • The maintenance of relationships established between ACCIONA INMOBILIARIA’s suppliers, clients Users, benefactors and volunteers.
  • The defence of ACCIONA INMOBILIARIA in any legal proceedings.

Fields marked with an asterisk (*) on the forms found on the Web Site are necessary for us to address your request or assess the information you want to provide us. Furthermore, if you do not accept the installation of cookies you cannot activate the Web Site’s analytics services or view the map of our Office and Branch locations, etc.


In general, data shall be stored as long as they are necessary for the purpose for which they were collected, provided the Users do not exercise their right to elimination and/or cancellation. Furthermore the data shall be stored in fulfilment of the legal periods in accordance with the relevant regulations in force.


According to ACCIONA INMOBILIARIA’s activity, the following data transfers are expected:

  • Transfers to the competent Public Administration Bodies in terms of communications and information services provision and competent Bodies in terms of consumption in order to address any claims filed by Users.
  • ACCIONA INMOBILIARIA is an ACCIONA Group company and is committed to the development of its business activity. In like manner, your personal data may be shared with other Group entities—the composition of which shall be available from time to time on, and which market and provide various industry services—in order to send you, by any means, including by electronic means, any marketing information and to perform any other action as detailed in the previous paragraph. The relevant consent for such communications shall have been previously sought via the various forms and questionnaires embedded on the Website; and via any documents regulating the relations established among ACCIONA INMOBILIARIA’s users, customers and suppliers, by ticking the relevant boxes; and via the various means envisaged to request the explicit consent.
  • ACCIONA INMOBILIARIA may share your data with its Group entities located in countries whose level of protection is not adequate, in order to comply with requests for information on real estate developments managed locally by said entities.
  • Party responsible for web analytics services: Google Analytics services, provided by the American Company Google LLC, are enabled on the Web Site. Interactions with Users through the use of said tool entail international data transfers, both analytical and technical in relation to the Web Site. This transfer is made under the scope of the EU-US Privacy Shield agreement. – Further information is available at the following link:
  • Social network owners: ACCIONA INMOBILIARIA uses the social media Twitter, Facebook, LinkedIn, Instagram and YouTube to share our content: Interactions with Users through the use of said profiles and tools entail international data transfers, both analytical and technical in relation to the Web Site and the social network profiles. The data provided by users through said profiles are processed on the servers of the social network companies.

What rights do Users have when they provide us with their personal data?

The data subject can exercise their rights of portability and to access, correct, eliminate, restrict and oppose the processing of their data before ACCIONA INMOBILIARIA  S.L.U.  by writing the Department of Data Protection located at C/ Anabel Segura 11, 1ª Planta; CN Albatros; 28108 de Alcobendas (Madrid) or by sending an email to the following address: In either case, the data subject must enclose or attach a copy of their National ID (DNI) or other ID. Furthermore, at any time the data subject may withdraw the granted consent by contacting the aforementioned address and file a claim before the Supervisory Authority (the Spanish Data Protection Agency

Last updated: November 21th, 2018.